Sam McClain
I love this app... When it works. I consistently have to uninstall and reinstall this app to get it to let alerts come through. Almost once or twice a week I have to uninstall it and put my device code back in to reconnect it. I would love to say that this app is perfect but it is very frustrating not receiving the call on my phone when I need information.
3 people found this review helpful
Active911, Inc
January 10, 2017
Sam, have you attempted to contact support? It sounds like your device code may be on two different devices, they should be able to help diagnose the problem. They are available at 541-223-7992 or support@active911.com
Tim Sims
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The app starts having glitches when it is time to renew your subscription. It is as if they are blackmailing the user to renew so the app will work properly. Avoid this app as a single user! As an agency subscription I am sure they are more responsive to app issues. UPDATE after multiple emails back and forth, NO resolution. The developer sees no issues on there end. They blame everything from user to the phone itself, phone operation system, data speed, the dispatch connection. Horrible.
3 people found this review helpful
Active911, Inc
January 29, 2024
Hi, we would like to fix this. As we don't have your email address, can you please write us at support@active911.com or give us a call at +15412237992 so that we can help you better? We look forward to hearing from you.
Peter Pajakowski
I'd love to give this app 5-stars, but there's a few unresolved issues and easy improvements that could be made first. When I try to switch from "off duty" to "on duty", the screen blinks between day and night mode, and content flashes on and off. Takes several restarts to fix. The widget is nice, but can we choose a rig and go on-duty right on the opening page? Is there a way to archive the alerts, and export to a .csv file? It would be nice to remove agencies, when you have many
3 people found this review helpful
Active911, Inc
October 16, 2023
That must be annoying. Can you please contact support so we can get more specific details and create a ticket for fixing it? (541) 223-7992